Refund Policy

Return & Refund Policy

At Volt Mist Wholesale, we aim to provide a clear and fair returns process. Please read this policy carefully before placing an order.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unopened, and in the same condition in which it was received.

• Be returned in its original, undamaged packaging.

• Include all original components, accessories, and packaging.

• Be accompanied by a valid order number or proof of purchase.

All return requests must be approved by Volt Mist Wholesale before any items are sent back.

How to Request a Return

To request a return, please contact our customer support team at:

Email: info@voltmistwholesale.co.uk

Please include the following information where possible:

• Your order number.

• The name of the item(s) you wish to return.

• The reason for your return.

• Photographs, where the item is damaged, defective, or incorrect.

We will review your request and notify you whether the return has been approved or rejected.

If your return is approved, we will provide you with instructions on how and where to send the item(s).

Please do not send any items back without prior approval and return instructions from our customer support team. Unauthorised returns may not be accepted or processed.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, the customer is responsible for the cost of returning the item to Volt Mist Wholesale.

We do not normally provide prepaid return labels for change-of-mind or unwanted returns.

Where a return is approved because we supplied an incorrect, damaged, or defective item, we will review the circumstances and provide appropriate return instructions. Where applicable, we may provide a prepaid return label or arrange another appropriate solution.

We recommend using a tracked and insured delivery service when returning items. Volt Mist Wholesale cannot accept responsibility for items lost or damaged during return transit.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is:

• Damaged on arrival.

• Defective or faulty.

• Incorrect.

• Missing an item or component.

Please contact us as soon as possible at info@voltmistwholesale.co.uk and provide your order number and relevant photographs or details of the issue.

We will investigate the matter and, where appropriate, may offer a replacement, refund, or another suitable resolution.

Please do not dispose of or return a damaged, defective, or incorrect item until you have received instructions from our customer support team.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, regulatory, or product-specific reasons.

Items that have been opened, used, damaged after delivery, or are no longer in a resalable condition may not be eligible for a refund or return.

Where a product is faulty, damaged, or incorrectly supplied, this does not affect your applicable statutory rights.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

Sale and Clearance Items

Sale, discounted, promotional, or clearance items may only be returned where they are faulty, damaged, incorrectly supplied, or where otherwise required by applicable law.

Exchanges

We do not currently offer direct product exchanges.

If you wish to receive a different product, please contact us regarding the return of your original item. Once the return has been approved and processed, you may place a new order for the desired product, subject to availability.

Refund Process

Once your approved return has been received, we will inspect the returned item to confirm that it meets the conditions of this Refund Policy.

We will then notify you whether your refund has been approved or rejected.

If your refund is approved:

• The refund will be issued to the original payment method used for the purchase.

• Refund processing will normally begin within 10 business days after approval.

• Your bank, card provider, or payment provider may require additional time for the refunded amount to appear in your account.

If your return does not meet the conditions of this policy, we will contact you regarding the outcome and any available options.

If more than 15 business days have passed since your refund was approved and you have not received the refund, please contact us at info@voltmistwholesale.co.uk.

Your Statutory Rights

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about our Return & Refund Policy or wish to request a return, please contact us at:

Email: info@voltmistwholesale.co.uk