Terms of service

Terms of Service

Last Updated: August 2026

OVERVIEW

Welcome to VOLT MIST WHOLESALE. Throughout these Terms of Service, the terms “we”, “us”, “our”, and “VOLT MIST WHOLESALE” refer to VOLT MIST WHOLESALE.

VOLT MIST WHOLESALE operates this website and online store, including all related information, content, features, tools, products, and services made available through it (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide our online store and related Services.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website, set out the terms and conditions governing your use of our Services and purchases from VOLT MIST WHOLESALE.

By accessing, browsing, using, or purchasing from our website, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not use our Services.

SECTION 1 – ACCESS, ELIGIBILITY AND ACCOUNTS

By using our Services or placing an order, you confirm that you are legally capable of entering into a binding contract.

You must meet any minimum age requirements applicable to the products you purchase. Where products are subject to age restrictions, we may require age verification and reserve the right to refuse or cancel an order where we are unable to verify that the purchaser meets the applicable legal age requirement.

To access certain parts of our Services or place an order, you may be required to provide information including your name, email address, billing address, shipping address, and payment information.

You confirm that all information you provide is accurate, current, complete, and lawfully provided.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account. You must notify us promptly if you believe your account has been accessed or used without your authorisation.

You may not sell, transfer, assign, or allow unauthorised third parties to use your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability information displayed on our website are accurate.

However, product images are for illustrative purposes and the appearance of products may vary depending on your device, screen settings, packaging updates, or manufacturer changes.

We reserve the right to:

  • Modify product descriptions or information.

  • Correct errors or inaccuracies.

  • Change prices.

  • Limit quantities available for purchase.

  • Refuse or restrict sales where reasonably necessary.

  • Discontinue products at any time.

Product availability is not guaranteed. If a product becomes unavailable after you place an order, we may contact you to discuss an alternative, replacement, refund, or cancellation.

Nothing in this section affects your statutory rights.

SECTION 3 – ORDERS AND ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the products selected in accordance with these Terms.

An order confirmation or automated acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to accept, refuse, cancel, or limit an order where reasonably necessary, including where:

  • Payment authorisation is unsuccessful.

  • Product information or pricing contains an error.

  • A product is unavailable.

  • We suspect fraudulent or unauthorised activity.

  • We are unable to verify required customer or age information.

  • The order does not comply with applicable law or these Terms.

Where we cancel an order after payment has been successfully received, we will arrange a refund of the relevant amount where applicable.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may not be able to accommodate cancellation or amendment requests.

All returns and refunds are subject to our Refund Policy.

VOLT MIST WHOLESALE supplies products through a wholesale business model. Customers purchasing products for commercial or business purposes are responsible for ensuring that their intended purchase, resale, storage, marketing, and use of products complies with all applicable laws and regulations.

You must not purchase products from us for unlawful purposes or resell products in a manner that violates applicable laws or regulations.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice.

The price applicable to your order will normally be the price displayed at the time you place the order, subject to the correction of genuine pricing, technical, or administrative errors.

Any applicable delivery charges and taxes will be displayed or made available during the checkout process where applicable.

You agree to provide accurate, complete, and current billing, payment, and account information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We reserve the right to refuse or cancel transactions where payment cannot be authorised, where incorrect information has been provided, or where we reasonably suspect fraudulent or unauthorised activity.

SECTION 5 – SHIPPING AND DELIVERY

We currently ship to addresses within the United Kingdom only.

Please refer to our Shipping Policy for further information about shipping charges, order processing, dispatch, delivery, and applicable conditions.

Order Processing and Dispatch

We aim to process and dispatch eligible orders placed before 3:00 PM on a working day on the same day, subject to payment authorisation, product availability, order verification, order size, and operational capacity.

Orders placed after 3:00 PM may be processed and dispatched on the next working day.

Orders placed on Saturday, Sunday, or a public holiday will normally be processed and dispatched on the next working day.

Same-day dispatch is not guaranteed and may be affected by factors including high order volumes, large orders, stock availability, payment verification, operational requirements, or circumstances outside our reasonable control.

Next-Day Delivery

We offer next-day delivery where this service is available and selected at checkout.

However, delivery dates and timeframes are estimates and are not guaranteed. Delivery may vary depending on the size and volume of the order, the delivery location, carrier capacity, operational circumstances, and other factors outside our reasonable control.

Delays may occasionally occur due to carrier delays, severe weather, public holidays, operational disruptions, technical issues, or other unforeseen circumstances.

Shipping Charges

Our standard shipping charge is £7.99, which will be displayed during checkout before you complete your order.

We offer free delivery on eligible orders over £250. Any applicable eligibility requirements or exclusions will be displayed at checkout.

Delivery Delays

While we aim to process and dispatch orders promptly and offer next-day delivery services where available, we cannot guarantee delivery on a specific date or time.

We are not responsible for delays caused by circumstances outside our reasonable control.

Nothing in this section affects your statutory rights.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including our website design, branding, logos, text, graphics, images, videos, product information, and other materials, is owned by or licensed to VOLT MIST WHOLESALE or its licensors and is protected by applicable intellectual property laws.

You may use our website for lawful personal or business purposes connected with purchasing products or accessing our Services.

You must not, without our prior written permission:

  • Copy, reproduce, distribute, or republish website content for unauthorised purposes.

  • Modify or create derivative works from our content.

  • Use our trademarks, logos, or branding in a misleading or unauthorised manner.

  • Use our content for unlawful or commercially exploitative purposes without permission.

All rights not expressly granted are reserved.

Shopify and related trademarks are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our Services may provide access to tools, applications, or services operated by third parties.

We do not control all third-party services and are not responsible for their availability, functionality, content, or policies.

Your use of third-party services may be subject to the separate terms and privacy policies of the relevant provider.

Any use of third-party tools or services is at your own discretion and subject to the applicable third-party terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control or endorse third-party websites and are not responsible for their content, availability, products, services, security, or privacy practices.

If you choose to access a third-party website, you do so at your own discretion and should review the applicable terms and policies of that website.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

VOLT MIST WHOLESALE uses Shopify to provide and operate aspects of our online store.

However, purchases made through our website are transactions directly between you and VOLT MIST WHOLESALE.

Shopify is not responsible for our products, product descriptions, order fulfilment, customer service, returns, refunds, shipping arrangements, or other aspects of the sale between you and VOLT MIST WHOLESALE.

To the extent permitted by applicable law, any questions, claims, or issues relating directly to products purchased from our store should be addressed to VOLT MIST WHOLESALE.

SECTION 10 – PRIVACY

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Our store is powered by Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate the website, process orders, facilitate payments, provide delivery services, and otherwise provide our Services.

Further information about Shopify's privacy practices is available through Shopify's applicable privacy documentation.

SECTION 11 – FEEDBACK AND REVIEWS

If you submit reviews, feedback, suggestions, ideas, or other content to us, you grant VOLT MIST WHOLESALE a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, and distribute that content for the purpose of operating, improving, and promoting our Services.

You confirm that any content submitted by you:

  • Is accurate to the best of your knowledge.

  • Does not infringe the rights of another person.

  • Is not unlawful, abusive, defamatory, misleading, or otherwise inappropriate.

  • Does not contain malicious software or harmful code.

We reserve the right, but are not obliged, to remove content that we reasonably believe violates these Terms or applicable law.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, or technical issues relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

Where an error materially affects an order that has already been placed, we will take reasonable steps to contact you and, where appropriate, provide information regarding the available options.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use the Services to:

  • Violate any applicable law or regulation.

  • Engage in fraudulent or deceptive activity.

  • Infringe our intellectual property rights or the rights of others.

  • Harass, threaten, abuse, or harm another person.

  • Submit false or misleading information.

  • Introduce viruses, malware, or other harmful code.

  • Attempt to gain unauthorised access to our systems or accounts.

  • Interfere with the security or operation of our website.

  • Use automated systems, bots, scraping tools, or other methods to access the Services in a manner that interferes with our website or bypasses reasonable access restrictions.

  • Use the Services for any unlawful purpose.

We may suspend or restrict access to the Services where we reasonably believe these Terms have been violated.

SECTION 14 – AUTOMATED ACCESS

Automated access to our website, including through bots, crawlers, scraping tools, or other automated systems, must comply with applicable law and any reasonable technical restrictions implemented by us.

You must not use automated methods to bypass security measures, access restrictions, CAPTCHAs, or other systems designed to protect our Services.

We may implement reasonable technical measures to restrict or control automated access to our website.

SECTION 15 – TERMINATION

We may suspend, restrict, or terminate access to our Services or accounts where reasonably necessary, including where:

  • You breach these Terms.

  • We reasonably suspect fraudulent or unlawful activity.

  • Continued access may create a security, legal, or operational risk.

Termination or suspension of access does not affect obligations or liabilities that arose before the termination date.

Sections relating to intellectual property, liability, indemnity, governing law, and any other provisions intended by their nature to survive termination will continue to apply where appropriate.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate and reliable information through our website. However, except where otherwise required by applicable law, we do not guarantee that the Services will always be uninterrupted, error-free, or available at all times.

The Services are provided on an “as available” basis.

Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot lawfully be excluded or limited.

Nothing in this section affects your statutory rights.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by applicable law, VOLT MIST WHOLESALE will not be liable for indirect or consequential losses arising from the use of our Services or products, including loss of profit, loss of business opportunity, or loss of data, except where such limitation is not permitted by law.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence where liability cannot lawfully be excluded.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot lawfully be excluded or limited.

Nothing in this section affects your statutory rights.

SECTION 18 – INDEMNITY

To the extent permitted by applicable law, you agree to indemnify VOLT MIST WHOLESALE against reasonable losses, liabilities, damages, or costs arising directly from your unlawful use of the Services or material breach of these Terms.

This section does not require you to indemnify us where such an obligation would be unlawful or unenforceable.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with the policies and documents expressly incorporated by reference, constitute the agreement between you and VOLT MIST WHOLESALE and you regarding your use of the Services.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer our rights or obligations under these Terms where reasonably necessary, including as part of a business transfer, restructuring, or sale, provided that this does not materially reduce any rights that cannot lawfully be restricted.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have jurisdiction to determine disputes arising from or connected with these Terms, subject to any mandatory legal rights that apply to you.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and do not affect the interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any changes will be posted on this page together with an updated “Last Updated” date.

Your continued use of the Services after updated Terms take effect will constitute acceptance of those changes, subject to applicable law.

The most current version of these Terms of Service is available at:

https://voltmistwholesale.co.uk/policies/terms-of-service

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

VOLT MIST WHOLESALE

Email: info@voltmistwholesale.co.uk

Address:
117 Harley Street
Manchester M11 1AS
United Kingdom