Shipping policy

Shipping Policy

Last Updated: August 2026

At VOLT MIST WHOLESALE, we aim to process and dispatch orders promptly and provide reliable delivery services to our customers.

Please read this Shipping Policy carefully before placing an order.

1. Shipping Locations

VOLT MIST WHOLESALE currently ships to addresses within the United Kingdom only.

We do not currently offer international or European Union shipping unless expressly stated otherwise on our website.

2. Order Processing and Same-Day Dispatch

We aim to process and dispatch eligible orders placed before 3:00 PM on a working day on the same day.

Same-day dispatch may depend on:

  • Successful payment authorisation.

  • Product availability.

  • Order verification where required.

  • The size and volume of the order.

  • Daily order volumes.

  • Operational capacity.

Orders placed after 3:00 PM may be processed and dispatched on the next working day.

While we aim to provide same-day dispatch for eligible orders placed before 3:00 PM, same-day dispatch is not guaranteed and may occasionally be affected by high order volumes, large orders, stock availability, payment verification, operational requirements, or other circumstances outside our reasonable control.

3. Saturday, Sunday and Public Holiday Orders

Orders are not normally dispatched on Saturday, Sunday, or public holidays.

Orders placed on these days will normally be processed and dispatched on the next working day.

For example, an order placed on Saturday or Sunday will normally be processed and dispatched on the following working day.

4. Next-Day Delivery

We offer next-day delivery where this service is available and applicable to your order.

Next-day delivery refers to the delivery service offered by the relevant carrier and is subject to the carrier's service availability and operating conditions.

Although we aim to provide fast delivery, next-day delivery is not guaranteed in all circumstances.

Delivery times may vary depending on:

  • The size and volume of the order.

  • The delivery location.

  • Carrier capacity and operational conditions.

  • High demand or seasonal periods.

  • Public holidays.

  • Severe weather.

  • Technical or operational disruptions.

  • Other circumstances outside our reasonable control.

5. Shipping Charges

Our standard shipping charge is £7.99.

The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

We offer free delivery on eligible orders over £250.

The order value used to determine eligibility for free delivery will be calculated and displayed at checkout. Any applicable conditions or exclusions will also be shown before you complete your order.

6. Delivery Timeframes

We aim to process and dispatch orders promptly. Delivery timeframes provided on our website, at checkout, or by a delivery carrier are estimates unless expressly stated otherwise.

Although we offer next-day delivery where available, we cannot guarantee that every order will be delivered on the next working day.

Delays may occur due to circumstances including carrier delays, large or high-volume orders, severe weather, public holidays, operational disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

Nothing in this policy is intended to affect your statutory rights.

7. Order Tracking

Where tracking is available for your selected delivery service, tracking information may be provided to the email address used when placing your order.

You are responsible for ensuring that the delivery address and contact information provided at checkout are accurate and complete.

8. Incorrect or Incomplete Delivery Information

Please check your delivery address carefully before completing your order.

If you provide an incorrect or incomplete delivery address, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to amend the delivery address.

VOLT MIST WHOLESALE is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Missed or Failed Deliveries

If a delivery attempt is unsuccessful, the carrier may attempt another delivery, leave instructions, redirect the parcel, arrange collection, or return the parcel according to its own procedures.

Customers are responsible for following any instructions provided by the delivery carrier regarding collection, redelivery, or delivery arrangements.

If an order is returned to us because the customer provided an incorrect address, failed to collect the parcel, or otherwise prevented successful delivery, additional shipping charges may apply for redelivery.

10. Lost or Damaged Parcels

If your order appears to be lost or arrives damaged, please contact us as soon as possible at:

info@voltmistwholesale.co.uk

Please include your order number and, where applicable, photographs of the damaged parcel or products.

We will investigate the issue and, where appropriate, work with the delivery carrier to determine an appropriate resolution.

Please retain any damaged products and packaging until we have reviewed the issue and provided further instructions.

11. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after you have placed an order, we will contact you regarding the available options. Depending on the circumstances, these may include:

  • A replacement product.

  • An alternative product.

  • A partial fulfilment of the order.

  • A refund for the unavailable item.

We will not substitute a product without your agreement where your approval is required.

12. Order Changes and Cancellations

Please review your order carefully before submitting it.

If you wish to request a cancellation or change to your order, please contact us as soon as possible at:

info@voltmistwholesale.co.uk

Once an order has been processed or dispatched, we may not be able to cancel or amend it.

Any returns or refunds will be handled in accordance with our Refund Policy.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact:

VOLT MIST WHOLESALE

Email: info@voltmistwholesale.co.uk

Address:
117 Harley Street
Manchester M11 1AS
United Kingdom